Latest blog posts

Digital Transformation in Social Housing

Recently we attended the HousingCamp unconference in GDS headquarters to get a better feel for some of the main issues and solutions around the move to digital within this sector. Below are ten key points we took away from the day: 1. Digital is key to long-term housing aims, but it will…

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What DevOps means to Technophobia

I was recently talking with someone and they said “We really need to hire a DevOps”... I cringed. I have been to other companies and been told “DevOps doesn’t work. Our developers are using Jenkins, the Ops team have cheffed everything but we are still having problems.” I do my best to keep a…

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What UX Analysis can learn from early 20th century Italy

Vilfredo Pareto (1848-1923) was an Italian engineer, sociologist, economist, political scientist and philosopher. In 1906 he observed that 20% of the pea pods in his garden contained 80% of the peas and later, more famously, that 80% of the land in Italy was owned by 20% of the population. This…

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Transforming the customer experience in a digital world

Rapid change in our digital environment is being driven by the converging forces of social, mobile, cloud and data. It’s changing the way people and businesses relate to technology and it’s creating a renewed focus on the customer or user as the route to value. The strongest drivers of change…

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